Today, I called the USPS to coordinate a redelivery. Of course, an automated, female-sounding voice answered. The voice asked me to say this and that. But, I found myself resenting it. I don’t like talking to machines.
My outlook has been shaped by the idea, that it’s only the insane, or at least slightly off that talk to inanimate objects. However, more and more the trend is for us to interact electronically to get service. This strikes me as odd.
Whenever they speak of jobs created they list that the service industry is growing. Yet, it seems more and more, when I call a business for service, I get the automated voice. It ticks me off.
I push random buttons until the lady voice says something like “Sorry I’m having trouble understanding. I’ll transfer you to an operator.” Finally! Just what I wanted in the first place.
Perhaps the younger generation that enjoys updating their status on twitter via their mobile phone doesn’t mind interacting with the voice recognition system. But, I prefer using language with humans, not computer programs.
No comments:
Post a Comment